AVELIA BEAUTY
Returns & Refunds
We want your AVELIA experience to feel simple and reassuring. If you need help with an order, contact us and we’ll guide you through the next steps.
Return requests
Return requests should be made within 30 days of delivery. Items should be unused and in their original condition unless the issue is related to damage or an incorrect order.
Refunds
Once a return is reviewed and approved, any eligible refund is processed to the original payment method. Processing times can vary by payment provider.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order details and clear photos so we can review the issue.
Need help?
Email contact@avelia.beauty and include your order number and a short description of the issue.